Return and Refund Policy

1. Overview

At cartnesty, we want you to have a hassle-free shopping experience. This policy outlines our return, refund, and exchange procedures to ensure customer satisfaction.

2. Return Eligibility

You can request a return if:

  • The request is made within 7 days of delivery.

  • The product is unused, in its original packaging, and with all tags intact.

  • The product is not damaged, worn, or altered.

  • Proof of purchase (order confirmation, invoice) is provided.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Personal hygiene products (e.g., cosmetics, innerwear, skincare).

  • Customized or personalized items.

  • Digital products (eBooks, software, subscriptions).

  • Gift cards and clearance sale items.

4. Return Process

To initiate a return:

  1. Email us at Cartnestysupport@gmail.com with your order details and reason for return.

  2. We will verify your request and provide return instructions.

  3. Pack the item securely and ship it using a trackable service.

  4. Once received and inspected, we will process your refund/exchange.

5. Refund Policy

  • Refunds are processed within 5–7 business days after approval.

  • Refunds will be credited to the original payment method.

  • If the refund is delayed, check with your bank before contacting us.

Refund Timelines

  • Credit/Debit Cards: 5–7 business days

  • UPI/Net Banking: 3–5 business days

  • Wallet Payments: 24–48 hours

  • Store Credit (if applicable): Instant

6. Exchange Policy

  • Exchanges are allowed for size and color variations (subject to availability).

  • You must request an exchange within 7 days of delivery.

  • If the requested exchange item is unavailable, we will issue a refund or store credit.

7. Return Shipping

  • Customers must bear the return shipping cost unless the return is due to our error.

  • Products must be securely packed to prevent damage during transit.

  • Damaged returns may be rejected.

8. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or missing item:

  • Report within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

  • We will replace the item or offer a refund.

9. Cancellation Policy

  • Orders can be canceled before shipment.

  • If already shipped, cancellations are not allowed.

  • Canceled orders are refunded within 5–7 business days.

10. Contact Us

For return and refund inquiries, contact:

Email: Cartnestysupport@gmail.com